Managed Services
Managed Services are designed to provide businesses with ongoing support and proactive management of their IT infrastructure and applications, allowing them to focus on core business activities while ensuring operational efficiency and stability.
This service model is ideal for organisations looking to enhance their IT capabilities without the need for large internal teams or significant upfront investments.
Why choose Optimizer for application Managed Services
By choosing Optimizer Managed Services, you partner with a team of dedicated IT experts who proactively manage and optimise your IT environment—whether on-premises or in the cloud. This provides you with peace of mind and the ability to focus on what matters most—growing your business. Our solutions are tailored to your specific needs, ensuring that your IT infrastructure is secure, efficient, and aligned with your business goals.
Optimizer Managed Services provide comprehensive support and proactive management for both on-premises and cloud environments, allowing you to focus on your core business activities while we ensure your technology operates smoothly and efficiently. Our services are designed to optimise performance, enhance security, and deliver significant cost savings.
The benefits
Significant Cost Savings
By leveraging Optimizer Managed Services, businesses can reduce annual IT costs by 25-45% through a fixed monthly fee model that eliminates the need for large capital expenditures on infrastructure and internal IT teams. Some companies have reported savings of up to 50% on their IT budgets
Scalability and Flexibility
Our services scale seamlessly with your business needs, whether you are expanding rapidly or adjusting to seasonal changes. Optimizer Managed Services allow you to scale IT resources up or down ensuring that your IT infrastructure always meets your current demands
Enhanced Uptime and Reliability
With proactive monitoring and 24/7 support, Optimizer Managed Services help reduce downtime by up to 50%, ensuring your systems remain operational and reliable. This minimises disruptions and supports business continuity
Improved Security and Compliance
Optimizer Managed Services provide continuous security monitoring, real-time threat detection, and compliance management. This reduces the risk of data breaches and ensures your business meets regulatory requirements, safeguarding your critical data and operations
Service Models
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Basic Tier
Support Availability
8×5
(Business Hours Support)
Seniorities
Access to
Level 1 Support Engineers
Included Services
- Basic monitoring and alerts
Incident management and ticketing - Regular system updates and patches
- Basic security management (firewall management, antivirus updates)
- Standard reporting (monthly system health check)
Experts Days
Up to 4 expert days per month. This time can be used for basic consulting, minor system optimisations, or addressing specific technical challenges.
First Time Response
Critical
High
Medium
Low
4 Hours
6 Hours
8 Hours
12 Hours
Target Resolution Time
Critical
High
Medium
Low
24 Hours
48 Hours
72 Hours
5 Business Days
★★
Standard Tier
Support Availability
16×5
(Extended Business Hours Support)
Seniorities
Access to
Level 1 and Level 2 Support Engineers
Included Services
- Enhanced monitoring and alerts with proactive issue resolution
- Incident and problem management
- Performance tuning and optimisation
- Security management including vulnerability scanning and patch management
- Monthly and quarterly reporting with actionable insights
- User management and access control
Experts Days
Up to 6 expert days per month. This allocation supports more in-depth consulting, performance tuning, and proactive system maintenance, helping to optimise your IT operations.
First Time Response
Critical
High
Medium
Low
1 Hours
2 Hours
4 Hours
8 Hours
Target Resolution Time
Critical
High
Medium
Low
8 Hours
12 Hours
24 Hours
48 Hours
★★★
Premium Tier
Support Availability
24×7
(Extended Business Hours Support)
Seniorities
Access to
Level 1, Level 2, and
Level 3 Support Engineers
(including senior architects)
Included Services
- Advanced monitoring and incident response with automated remediation
- Full lifecycle management (incident, problem, change, and configuration management)
- Performance optimisation and continuous improvement
- Advanced security management with threat intelligence, SOC integration, and compliance audits
- Disaster recovery and business continuity planning
- Customised reporting and strategic advisory services
- Dedicated service manager and quarterly business reviews
Experts Days
Up to 10 expert days per month. These days can be used for additional support, in-depth troubleshooting, strategic planning, or guidance on upcoming projects, ensuring your IT environment is well-maintained and aligned with your business needs.
First Time Response
Critical
High
Medium
Low
30 Minutes
1 Hours
2 Hours
4 Hours
Target Resolution Time
Critical
High
Medium
Low
4 Hours
8 Hours
12 Hours
24 Hours
On Call support
Optimizer Managed Services offer the option of 24/7 on-call support, providing expert assistance whenever you need it most. Whether it’s for urgent troubleshooting, critical incidents, or unexpected issues, our on-call support ensures your business can maintain high availability and performance, even during unforeseen events. This flexible option can be tailored to your service package, giving you peace of mind that help is always just a call away.